Cancellation, Return & Refund Policy

Effective Date: 19 September 2026

At Rajjo, we want you to love what you order. If something isn't right, here's how our cancellation, return, and refund process works.

1. Order Cancellation

• Orders can be cancelled within 24 hours of order placement, free of charge.
• To cancel an order, please contact us via WhatsApp or call us as soon as possible with your order number.
• Once an order has been processed or shipped (i.e., after the 24-hour window), it can no longer be cancelled. In such cases, you may initiate a return once the order is delivered, as per the process below.
• Refunds for cancelled orders will be processed to the original payment method within 7–10 working days.

2. Returns

• Returns can be requested within 7 days of order delivery.
• To initiate a return, please contact us via WhatsApp or call us with your order number and reason for return.
• Our admin team will review and approve eligible return requests. Once approved, a reverse pickup will be arranged from your delivery address.

Return Eligibility

To be eligible for a return, items must be:

• Unused, unworn, and unwashed
• In original condition with all tags, labels, and packaging intact
• Free from stains, odours, alterations, or damage not present at the time of delivery

We reserve the right to reject a return if the returned product does not meet the above conditions, in which case the item will be sent back to you.

3. Refunds

• Once the returned item is received and quality-checked by our team, the refund will be initiated.
• Refunds are credited to the original payment method used at checkout.
• Refunds typically reflect in your account within 7–10 working days of the return being approved and pickup completed, though this may vary depending on your bank or payment provider.
• You will be notified via email/SMS/WhatsApp once your refund has been initiated.

 

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 1 day of delivery with photos of the product and packaging, and we will arrange a free return and replacement or refund, as applicable.

5. How to Initiate a Cancellation or Return

Simply reach out to our team via WhatsApp or call with your order number and request. Our team will guide you through the rest of the process.

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For any queries regarding cancellations, returns, or refunds, please reach out to us via WhatsApp or call us — our contact channels are listed on our Contact Us page.