Privacy Policy

Effective Date: 19 September 2026

This Privacy Policy explains how Kaori Studio ("Rajjo", "we", "us", "our"), operating the website rajjo.co.in (the "Site"), collects, uses, discloses, and protects your personal information when you visit or shop with us. This Site is built on the Shopify platform, and by using the Site you consent to the practices described in this policy.

1. Information We Collect

Information you give us: name, email address, phone number, shipping and billing address, and order details when you create an account, place an order, sign up for our newsletter, or contact us.

Information collected automatically: IP address, browser type, device information, pages viewed, and time spent on the Site, collected through cookies and similar tracking technologies (including those provided by Shopify and third-party analytics/advertising tools such as Google Analytics and Meta Pixel).

Payment information: Payments are processed through Shopify Payments and/or our third-party payment gateway partners. We do not store your full card, UPI, or net-banking credentials on our servers — these are handled directly by our PCI-DSS compliant payment processors.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including shipping and customer support
• Communicate with you about your orders, account, and customer service requests
• Send promotional communications via email, SMS, or WhatsApp (only where you have opted in, and you may opt out at any time)
• Improve our Site, products, and customer experience
• Detect and prevent fraud, and comply with legal obligations
• Run marketing and retargeting campaigns through third-party advertising platforms

3. Cookies

We use cookies and similar technologies (via Shopify's platform and third-party tools) to keep you signed in, remember your cart, understand how you use our Site, and personalise your shopping experience. You can control or disable cookies through your browser settings, though this may affect certain Site functionality.

4. Sharing of Information

We do not sell your personal information. We share information only with:

• Shopify, our e-commerce platform provider, which processes data on our behalf
• Payment gateway partners to process transactions
• Shipping and logistics partners to deliver your orders
• Marketing and analytics service providers (e.g., email/SMS/WhatsApp marketing platforms, analytics tools) acting on our instructions
• Law enforcement or regulatory authorities, where required by applicable law

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with our legal and accounting obligations, and resolve disputes.

7. Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal obligations
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details in Section 10 below.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Continued use of the Site after changes constitutes acceptance of the updated policy.

10. Grievance & Contact Us

In accordance with applicable Indian law, the details of our Grievance contact are as follows:
Email: rajjodigital@gmail.com
Phone: +91 84470 45252

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For any queries regarding this Privacy Policy, please reach out to us via WhatsApp or call us — our contact channels are listed on our Contact Us page.