Terms of Service

Effective Date: 19 September 2026

Welcome to rajjo.co.in ("Site"), owned and operated by Kaori Studio ("Rajjo", "we", "us", "our"). By accessing or using this Site, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using the Site.

1. Eligibility

By using this Site, you confirm that you are at least 18 years of age, or are accessing the Site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.

2. Products & Pricing

• All products listed on the Site are subject to availability.
• We make every effort to display product colours and details accurately; however, actual colours may vary slightly due to screen settings and photography.
• All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.
• We reserve the right to modify prices, discontinue products, or correct pricing errors at any time without prior notice.

3. Orders

• Placing an order on the Site constitutes an offer to purchase, which we may accept or decline at our discretion (for example, in cases of pricing errors, suspected fraud, or stock unavailability).
• Order confirmation via email/SMS/WhatsApp does not guarantee product availability; we will notify you if any item in your order cannot be fulfilled.
• For cancellations, please refer to our Cancellation, Return & Refund Policy.

4. Payments

We accept payments through the methods listed at checkout, processed securely via Shopify Payments and/or our third-party payment gateway partners. By providing payment information, you represent that you are authorised to use the chosen payment method.

5. Shipping & Delivery

Shipping is governed by our Shipping Policy, which forms part of these Terms.

6. Returns, Refunds & Cancellations

Returns, refunds, and cancellations are governed by our Cancellation, Return & Refund Policy, which forms part of these Terms.

7. Intellectual Property

All content on this Site — including but not limited to the Rajjo name, logo, product names, images, graphics, and text — is the property of Kaori Studio and is protected under applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.

8. User Conduct

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to the Site, our systems, or other users' accounts
• Post or transmit any harmful, offensive, or infringing content
• Engage in fraudulent transactions or misuse promotional offers

9. Limitation of Liability

To the maximum extent permitted by law, Kaori Studio shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased, except as required under the Consumer Protection Act, 2019 and applicable Indian law.

10. Indemnification

You agree to indemnify and hold harmless Kaori Studio, its officers, employees, and partners from any claims, damages, or expenses arising out of your breach of these Terms or misuse of the Site.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Noida, Uttar Pradesh.

12. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, grievances may be addressed to our contact channel:

Email: rajjodigital@gmail.com Phone: +91 84470 45252

13. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

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For any queries regarding these Terms of Service, please reach out to us via WhatsApp or call us — our contact channels are listed on our Contact Us page.